Right of withdrawal

Right of withdrawal

Right to withdraw

Consumers have the right to withdraw from this contract within fourteen days without giving any reason.

For a contract concerning digital content not supplied on a tangible medium, the withdrawal period is fourteen days from the date the contract is concluded.

For a contract concerning goods, the withdrawal period is fourteen days from the date on which the consumer, or a third party named by the consumer other than the carrier, takes possession of the goods.

To exercise the right of withdrawal, you must inform:

Daniel Szymański
trading as STEELBORN
Wiedemannstraße 134
41199 Mönchengladbach
Germany
Email: contact@steelborn.org

of your decision to withdraw from the contract by an unequivocal statement, for example by email or post.

You may use the model withdrawal form below, but this is not mandatory.

To meet the deadline, it is sufficient to send the notice that you are exercising your right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you validly withdraw, we will reimburse all payments received in connection with the contract, including the cost of the least expensive standard delivery method offered by us.

We will make the reimbursement without undue delay and no later than fourteen days after receiving notice of your withdrawal.

As a rule, we will use the same payment method used for the original transaction unless expressly agreed otherwise. You will not incur any additional fees for the reimbursement.

For goods, we may withhold reimbursement until we receive the goods or you provide evidence that you have returned them, whichever occurs first.

You must return the goods without undue delay and no later than fourteen days after informing us of the withdrawal, to the return address specified by us.

You bear the direct cost of returning the goods, provided you were properly informed of this before the contract was concluded.

You are liable for any diminished value of the goods only where it results from handling beyond what is necessary to establish their nature, characteristics and functioning, and where the statutory requirements for such liability are met.

Special rules for digital content

For digital content not supplied on a tangible medium, the right of withdrawal may expire before the end of the fourteen-day period.

Under applicable law, this may occur in particular where:

• the consumer expressly agreed that performance of the contract could begin before the withdrawal period expired,
• the consumer acknowledged that giving this consent would cause the right of withdrawal to be lost once performance began,
• we began performance of the contract, and
• we supplied the confirmation of the contract required by law.

This applies in particular to STEELBORN products made available immediately after purchase as a PDF, download or in another electronic form.

The loss of the right of withdrawal does not restrict statutory rights concerning defective, undelivered or non-conforming digital content.

Model withdrawal form

If you wish to withdraw from the contract, you may complete and send us this form. Use of the form is not mandatory.

To:

Daniel Szymański
STEELBORN
Wiedemannstraße 134
41199 Mönchengladbach
Germany
Email: contact@steelborn.org

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following goods (*) / supply of the following digital content (*):

Ordered on (*) / received on (*):

Order number:

Name of consumer(s):

Address of consumer(s):

Email address:

Date:

Signature of consumer(s)
(only if this form is submitted on paper):

(*) Delete as appropriate.

Last updated: August 2026