Refund policy
Return & Refund Policy
This Return & Refund Policy applies to purchases made through the STEELBORN online store.
1. Physical Goods
Consumers entering into distance contracts generally have the right to withdraw from the contract within 14 days without giving any reason.
For physical goods, the withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, receive the goods.
To exercise your right of withdrawal, you must clearly inform us of your decision to withdraw from the contract before the withdrawal period expires.
Contact details:
Daniel Szymański
STEELBORN
Wiedemannstraße 134
41199 Mönchengladbach
Germany
Email: contact@steelborn.org
After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days after notifying us of your decision to withdraw.
Please contact us at contact@steelborn.org before returning any goods.
2. Return Shipping Costs
You are responsible for the direct costs of returning the goods, to the extent permitted by law and provided that you were properly informed of this before entering into the contract.
Please do not send cash-on-delivery shipments or other shipments that result in additional charges without prior agreement with STEELBORN.
3. Condition of Returned Goods
You may inspect the goods to the extent that would normally be possible in a physical retail store.
You are responsible for any diminished value of the goods only where such diminished value results from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods and where the applicable legal requirements for such liability are satisfied.
4. Refunds Following Withdrawal
In the event of a valid withdrawal, we will reimburse payments received from you, including the cost of the least expensive standard delivery method offered by us, in accordance with applicable law.
Additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option offered by STEELBORN will not be reimbursed.
Refunds will be made without undue delay and no later than 14 days from the date on which we receive notification of your decision to withdraw.
For physical goods, we may withhold reimbursement until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first.
Refunds will generally be made using the same means of payment used for the original transaction unless expressly agreed otherwise.
You will not incur any fees as a result of the reimbursement.
5. Damaged, Defective, or Incorrect Goods
If you receive goods that are damaged, defective, or different from what you ordered, please contact us at:
contact@steelborn.org
Please provide your order number and a description of the issue. Photographs may help us assess and resolve the matter more quickly.
Your statutory consumer and warranty rights in relation to defective or non-conforming goods remain unaffected.
6. Digital Products and PDF Files
Special legal provisions apply to digital content.
Consumers generally also have a statutory right of withdrawal in relation to contracts for digital content.
However, for digital content not supplied on a tangible medium, the right of withdrawal may expire before the end of the 14-day withdrawal period where all conditions required by applicable law have been satisfied.
This applies in particular where:
– you have expressly consented to performance of the contract beginning before the expiry of the withdrawal period;
– you have acknowledged that, by giving your consent, you lose your right of withdrawal once performance begins;
– we have begun performance of the contract; and
– we have provided you with the legally required confirmation of the contract.
Where all applicable requirements have been satisfied and the digital content has been made available, the right of withdrawal no longer applies solely because you have changed your mind about the purchase.
7. Defective Digital Content
The expiry of the right of withdrawal does not exclude your statutory rights in relation to defective or non-conforming digital products.
For example, if a purchased STEELBORN product has not been supplied, the file is technically unusable, or the content supplied does not correspond to the product purchased, please contact us at:
contact@steelborn.org
Your statutory rights concerning defective or non-conforming digital content remain unaffected.
8. Incorrect Language Version
Please check the selected language version of a digital product before completing your order.
If you accidentally select the wrong language version, please contact us at:
contact@steelborn.org
Where there is no statutory entitlement to a different version, STEELBORN may, at its discretion, voluntarily provide another language version of the product.
9. Statutory Exceptions to the Right of Withdrawal
In certain circumstances defined by law, the right of withdrawal may not apply or may expire before the end of the standard withdrawal period.
This may apply, in particular, to goods made to the consumer’s specifications or clearly personalised goods, as well as other cases provided for by applicable law.
Whether a particular exception applies depends on the nature of the product and the applicable legal provisions.
10. Returns and Refund Contact
STEELBORN
Daniel Szymański
Wiedemannstraße 134
41199 Mönchengladbach
Germany
Email: contact@steelborn.org
Last updated: August 2026